German Quality · Local Service
As the exclusive China distributor of German SINGLE, Raycore provides OEM spare parts and local on-site support. After you submit a ticket, we will contact you based on the ticket details.
Submit a service ticketHow we can help
From spares to on-site, practical local support around SINGLE temperature control equipment.
-
OEM spare parts
Match SINGLE OEM spares by model and serial number, reducing the accuracy and warranty risk of non-OEM parts.
-
Fault diagnosis
Help judge the direction of the problem from operating conditions and error codes, and clarify whether an on-site visit or part replacement is needed.
-
On-site service
Coordinate a local engineer to visit and handle the issue, minimising production-line downtime.
-
Preventive maintenance
Schedule inspections and consumable replacement based on usage, reducing unplanned downtime.
Submit a ticket
Select a service type and fill in the information below. The ticket will be sent to the service mailbox.
Ticket submitted
We will contact you by phone or email — please watch for our call and message.